Call Centre Manager: Insurance

Hi Yaasien, so tell us what your work involves?

On a day to day basis, I manage all aspects of the running of the insurance call centre at ooba, including responsibility for the team of insurance sales consultants.

Also, an important part of my job is keeping everyone motivated and making sure everything is done right.

The call centre is a part of our insurance division, which provides insurance products and services to home owners who secure their home loans through ooba.

What’s your approach to managing your team?

We try to live the company’s values. ooba’s values are knowledge, partner, challenge and fun.

In the insurance call centre team, we try to live each of these values every day.

We take challenges as they come, we have fun when we succeed, knowledge is key to our work so we always try and stay on top of it, and we always work together as a team.

If I had to choose one word to describe my management style then I’d say I’m diligent.

How did you get started in your career and become Call Centre Manager at ooba?

Before I joined ooba, I was a technician and through that line of work I got into sales of cellphone products. It was then that I found that I have a passion for sales.

After this, I joined ooba as an insurance sales consultant.

After three years, I was promoted to Supervisor and after another three years I was promoted to Call Centre Manager. That’s where I am today.

What are the career opportunities like at ooba?

There’s a wide array of career opportunities and there’s opportunity to work your way up. Just like I’ve had the opportunity to work my way up in my career here.

Thanks for sharing, Yaasien!

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